Once you submit your order, our Support Team receives your request and handles it on a first come, first served basis.
After your order is submitted, we will send you the invoice along with the PDF copies of the Purchase Terms and Conditions and Data Processing Agreement. We kindly ask organisations to settle the payment within 7 days after the invoice is issued to avoid delays in the process.
Please note that the Passes can only be issued after the payment is received and confirmed in our bank account by our Finance Team.
If the invoice is still pending, you will also receive automatic reminder emails asking you to complete the payment.
Once the payment is confirmed and the Passes are issued, you will receive a confirmation email from the DiscoverEU Travel Team.
If you have any questions or need assistance, please do not hesitate to contact us. We are available Monday to Sunday, from 07:00 to 19:00 CET.