Ordering your DiscoverEU Interrail Pass is now much easier. We have improved the process so everyone can follow it without difficulty. There is no contract to sign anymore. You only need to follow 4 easy steps below.
Step 1: Get Access to the Ordering System
Before ordering Passes, your organisation must have access to the ordering system. If you are unsure whether your organisation already has access, please contact the DiscoverEU Travel Team. Once access is approved, log in using your OID (Organisation ID) and Project Code via the provided login using link.
IMPORTANT: Please avoid leaving the ordering page inactive for a long period of time or opening multiple browser tabs during the process, as this may cause system errors.
Step 2: Prepare the Required Information
Before starting your order, prepare the following information for all participants and accompanying persons:
- First name and last name
- Date of birth
- Country of residence
- Personal email address of the traveller
You will also need your organisation details, including:
- Organisation name
- Billing address
- Contact person details
- Chamber of Commerce or registration number
If your organisation does not have a registration number, you can enter: “I don't have any”.
Step 3: Enter Your Organisation Details
After logging in, complete the Contact Person and Billing Details sections and accept the terms and conditions and data processing agreement. Your organisation details will be saved for future orders.
When adding travellers, carefully review all information before clicking “Save”, including names, dates of birth, email addresses, and traveller category (Participant or Accompanying person). Changes and deletions are currently processed manually and may take time to complete.
Step 4: Submit Your Order and Complete Payment
After the DiscoverEU Travel Team receives your order, your organisation will receive an invoice. Payment must be completed within 7 days. Once payment has been received, the Passes will be issued and travellers will receive their mobile Pass confirmation email.
Please note that new orders cannot be processed until previous invoices have been paid. Traveller details also cannot be changed until payment is completed and the Passes have been issued.
To ensure your organisation receives all important communication, please add support@deuinclusionaction.zendesk.com to your safe contact list.