Contact our customer service team
You can contact our team via the Submit a Request link which you can find in the upper right corner of the DiscoverEU Inclusion Action Help Centre, for any questions and if you are ready to start ordering the DiscoverEU Interrail Passes for your participants.
We are happy to share that You no longer need to sign a sales agreement in order to access the new ordering system.
What You Need to Send Us
1. Your Organisation ID (OID)
The OID is a code used in Erasmus+ to identify your organisation.
Example: EXXXXXXX
2. Your Project Code
This code was given to your project by your Erasmus+ National Agency.
Example: 20XX-X-XX-KA155-YOU-000XXXXXXX
What Happens Next?
Once you send us this information, we will contact you as soon as possible to confirm that your organisation has been added to the new ordering system.
After that, you will be able to order Inclusion Passes for your participants and accompanying persons.
Need Help?
If you are not sure where to find your OID or Project Code, please contact your Erasmus+ National Agency or your organisation’s project coordinator.
Please complete the required details in the contact form and provide information about your organisation such as the name of your organisation and the project code. Our team is available to help from Monday to Sunday, 07:00 AM until 07:00 PM.